Holiday Protocol

One of the main reasons I planned the groups on Tuesdays, Wednesdays & Thursdays was because the meetings got cancelled less for holidays than any other times. After ten years I cut the meetings back to once a month instead of twice a month and only held them the first three weeks of the month. … Read more

Ratios

Once I discovered what the ratios meant and how my ratios worked, I began to investigate various methods in decreasing my ratios. I began an elaborate tracking system using Excel spreadsheets.  I keep up with the first few months trying to recognize patterns. Where did the leads from, how many people answer the phone, how … Read more

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